Privacy Policy
The Brush and Pole Website: www.thebrushandpole.co.uk
Last updated: Friday 11th September 2026
1. Who we are
The Brush and Pole ("we", "us", "our") is a window cleaning company based in Peterborough. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or contact us, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, you can contact us at:
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Email: jamie@thebrushandpole.co.uk
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Phone: 07514 616534
2. Information we collect
a) Information you give us
When you use the contact form on our website, we collect the information you provide, which may include:
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Your name
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Email address
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Phone number
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Your postcode or address (if provided)
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Any details you include in your message, such as the service you're enquiring about
b) Information collected automatically
When you visit our website, we use Google Analytics to help us understand how visitors use the site. This may collect information such as:
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Your IP address
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Browser and device type
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Pages visited and time spent on the site
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How you arrived at our website (e.g. search engine, direct link)
Google Analytics uses cookies to collect this information. You can find out more about how Google uses data in Google's Privacy Policy and manage or disable cookies through your browser settings.
3. How we use your information
We use the information we collect to:
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Respond to your enquiries and provide quotes for our window cleaning services
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Get in touch to arrange or confirm bookings
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Understand how visitors use our website, so we can improve it
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Meet any legal or regulatory obligations
We will not use your information for marketing purposes unless you have given us clear permission to do so.
4. Our legal basis for processing your data
We process your personal data on the following bases:
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Contract/pre-contract — to respond to enquiries and provide services you've requested
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Legitimate interests — to operate and improve our website and business
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Consent — where you have given consent, for example to receive marketing communications (you may withdraw this at any time)
5. Sharing your information
We do not sell or rent your personal information to third parties. We may share your information with:
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Trusted service providers who help us run our business (e.g. website hosting, email providers), who are only permitted to use your data to provide services to us
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Authorities, where required by law
6. How long we keep your information
We keep the information you provide via the contact form only for as long as necessary to respond to your enquiry, provide our services, and meet any legal, accounting, or reporting requirements. After that, it is securely deleted.
7. Your rights
Under UK data protection law, you have the right to:
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Access the personal information we hold about you
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Ask us to correct inaccurate information
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Ask us to delete your information
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Object to or restrict how we use your information
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Ask us to transfer your information to another organisation
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Withdraw consent at any time, where we rely on consent
To exercise any of these rights, please contact us using the details in Section 1. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we handle your data.
8. Cookies
Our website uses cookies to help it function and to collect analytics data via Google Analytics. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings at any time — note that disabling cookies may affect how the website functions.
9. Keeping your information secure
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
11. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
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Email: jamie@thebrushandpole.co.uk
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Phone: 07514 616534